Property Management
Services

Accounting/Financial Reporting/Cost Control
Prism financial reporting is complete, accurate and open. Regular financial statements – backed by independent internal audits – provide you with all the numbers, while our customized, monthly Owner’s Reports offer the in-depth information you need to make good decisions. The internal audits also generate information that helps us control costs at the property level. This information is returned to our managers in the form of checklists and reports that enable them to keep a tight rein on labor, food & beverage and other costs.

Training
A good guest experience frequently comes down to one team member’s ability to make good decisions. That’s why we make top-quality training a high priority at every Prism property. Every manager and supervisor is schooled in the basics of hiring, training and retaining quality employees. GMs and department heads also come in for training in Sales & Catering, Revenue Management, Cost Control and Safety, among other essentials. Line employees benefit from role-specific training provided by experienced peers.

Sales & Marketing
Led by our Vice President of Sales, the Prism team develops a comprehensive marketing plan for each property. This plan – revised as market conditions dictate – provides the framework for a detailed sales and marketing program, developed by the regional support team and local General Manager. It also provides the owner with a summary of local market conditions. Prism also supports front-line management with a range of reports designed to help forecast room sales and catering demand on a month-by-month basis.

Human Resources
Prism’s HR department works closely with each property’s operations team not only to recruit talented hotel personnel, but also to retain them. This calls not only for a competitive benefits package, but also for a positive workplace. To that end, corporate HR provides training and resources in areas of potential risk, such as sexual harassment. Our goals are both to limit exposure and create a supportive environment. We know that when people are happy and fulfilled in their work, they just naturally give better guest service.

Property Services
Prism property services personnel oversee all upkeep issues, including staff training, FF&E, housekeeping, maintenance, energy management and energy efficiency reviews.

Safety/Risk Management
To maximize safety and minimize risk, Prism puts a comprehensive Risk Management program in place at every property we manage. The program includes annual audits by third-party professional risk managers, insurance carriers and corporate personnel at each hotel. In addition, local management develops a risk manual for their facility, performs regular self-audits and participates in safety training programs.

Purchasing
Thanks to our large and growing portfolio, Prism-managed properties enjoy the significant cost advantages of national account pricing and maximized opportunities within brands.

Advertising/Public Relations
Advertising and public relations for all Prism-managed properties and entrusted to a well-qualified, full-service national agency. As a result, all properties enjoy the advantages of cost-efficient marketing, consistent and well-executed advertising messages and an effective single source for marketing, public relations, and crisis communications.

Development & Capital Projects: Services Provided

Team Experience
Our development services cover the full spectrum, from new hotel construction to strategic renovations and franchise update requirements. Our development team draws on over 50 years of experience, which includes more than 35 new builds, over 60 major renovations, and better than a thousand minor renovations, franchise quality reviews and PIP completions.

Capital Improvements
Our corporate capital team works with you to establish special capital budgets for large or complex projects. We then provide expert management through every phase of the program from beginning to end. We also work with you to prepare an annual capital budget – updated monthly – which prioritizes and tracks standard capital items and expenditures.

New Builds
Our team has experience from placing the equity to completing the last item on the punch list.

Renovations
The Prism team works with you to determine the goal and budget of your project, then expertly coordinates with architects, contractors, designers and vendors to ensure both quality work and maximum value.

Franchise Requirements:
Negotiations & Completions
With our extensive brand experience plus our expertise in hotel engineering and property services, we can effectively negotiate the cost and time requirements of franchise improvement plans. And because we’ve had a hand in defining the best plan for your property, our team can execute it as cost-efficiently as possible. back to top